PROMPT DELIVERY IS OUR MOTTO
We will send you an email updating you of the status once the order has been dispatched, along with the accurate delivery date. In case, you do not receive the shipment within the stipulated time mentioned in the email; then you can send us an email at email@example.com to get the updated status.
Our customer support representative will provide you with the tracking number and guide you through the process of tracking the status of the package. In case, the package has been lost in transit or has not reached you on time due to any cause; we immediately reship a fresh package at no additional charges. In certain instances, we may even initiate a refund if we are unable to deliver the products to your location.
INFORMATION PROVIDED TO YOU
Our team updates you about the payment status and confirmation of your order. Within 48 hours of your order placement, we update you with the transportation notice and the shipment will be dispatched. You may receive the package within 21 days of placing the order.
WHEN TO EXPECT DELIVERY?
We intimate you about the order confirmation after which the request would take around 2 business days to process. Once the order has been dispatched, we update you with the status and tracking information.
PROCESSING OF SHIPMENT
We, at SpecialityPharmarx.com, can provide Express Shipment services to all our shipments, so that they can be tracked. In case you are not available to receive the shipment, you can coordinate with the security personnel or request a neighbor to collect it on your behalf. In case, there was no one to receive the shipment; then the Express Messenger will leave a note at your doorstep along with the contact details and the shipment number to enable you to collect it at your convenience.
FOR DELAY IN DELIVERY
In case your shipment has not arrived within 21 days, then you need to get in touch with us, and we will share the tracking ID with you to check the status of your package. If the package is still not delivered or lost in transit, then we reship a fresh package or initiate a refund request.
All the orders at our website are processed within 24 hours. However, in the case of public holidays or weekends, it may take longer. We update our customers with accurate status via email.
Once you place the order, you need to share the correct address with us.
SpecialityPharmarx.com holds the right to discontinue the shipping or discard the free shipping policy at any given time without prior notice.
In case the order value is more than $89, then shipping is done through Free Airmail or Free registered post.
In case the order value is more than $250, then the shipping is done via EMS.
Customers are completely responsible for verification of address while placing the order. We notify our customers of the shipment details via email, and if there is any change, it needs to be done before the dispatch of the shipment.